FAQ

  1. What is your company dealing with?
    My company is dealing in sale of wide ranges of colour gemstones, apart from that, we are providing the following services as well : -
    1. Consultation on wearing a suitable gemstone to enhance your luck, health, chakras and auras.
    2. Consultation on your lucky gemstone, suitable lucky name, lucky numbers and lucky colours.
    3. Consultation on gemstone meditation.
    4. Crystal healing therapy
    5. Gemstone Identification and other gemological services
    6. Custom-made jewelry
  2. Are you selling a natural or synthetic gemstone ?
    We are only selling a natural gemstone.
  3. How do you ensure that all the gemstones you are selling is natural and not a synthetic?
    Good question. I am a qualified Gemologist, Planetary Gemologist and Crystal Healing Therapist by profession and recognised world-wide. Normally, I will done a certain gemstone testing to confirm the gemstone is natural before I am selling to my customer.
  4. What are the charges for your consultation?
    Free Of Charge, if you make an appointment to visit me at my office. My mobile is (+6) 017-4786365.
  5. If I interested to buy a gemstone from you, are you doing a jewelry setting service?
    Yes, normally I will advised my customer to do the jewelry setting here and this is to prevent accidentally exchange of you gemstone from others.
  6. Are there a lot of peoples getting benefitted from your advised after wearing their suitable gemstone and follow your full practices?
    Good question. You may visit my website mpjewelshouse.com to view my customer’s testimonials with sharing their own improvements and experiences.
  7. What is a different if I buy a gemstone from you and not other jewelry store?
    Very good question. There are few advantages and benefits to you if you buy a gemstone from me : -

    1. You will be guaranteed by our shop for all your gemstones you bought is natural
    2. Gemstone identification report will be provided to  my customer to ensure that the gemstone is not a synthetic.
    3. If I advise you to wear your lucky gemstone, I will recommended you to your suitable   type of gemstones for you to choose. For an example : - “Blue Sapphire”.
      - I have confident and experience to recommend to you what type of blue colours and what type of quality of blue sapphire is suitable and having a strong vibration energy to enhance your luck.
    4. I will provided a free consultation on how to care your jewelry to prevent wear and tear of your jewelry.
    5. I will provided a free consultation on how to cleanse your gemstones energy  and to charge your gemstone energy.
    6. I will provided a free consultation on how to use your lucky gemstone to enhance your body chakras and auras.
    7. I will provided a free servicing of checking and cleaning of your jewelry from time to time.
  8. Do I need to register to be a MP JEWELS HOUSE member to shop?
    Yes, you need to register as a member in MP JEWELS HOUSE for an easier shopping experience with us. You just have to log in as a member the next time you shop with us and your personal and contact details for delivery will be automatically retrieved without having you to provide us again.
  9. How do I register to be a MP JEWELS HOUSE member?
    You can either click on the Register link on the top right side of the website to register as a member or register during the checkout process.
  10. How do I buy from MP JEWELS HOUSE?
    Please refer to our How to Buy page.
  11. What are the methods of payment available?
    Payments can be made via the following methods:

    • Credit Card: Visa & MasterCard
      Payment using credit card will be via ipay88, a secured online payment gateway. Please note that “Mobile88.com” or “Mobile88.com Sdn Bhd” will be shown on your credit card statement. YOUR COMPANY NAME reserves the right to request for additional information for verification purposes and/or reject any credit card transaction if deemed unfit. 
    • Online Interbank Transfer
      We accept online interbank transfer from most of the major banks including Maybank2u, RHB, Alliance Online, Ambank, Hong Leong, Bank Islam, CIMB Click, EON Bank and Public Bank. 

      Payment using Online Interbank Transfer will be via ipay88, a secured online payment gateway. Please note that “Mobile88.com” or “Mobile88.com Sdn Bhd” will be shown on your bank statement. 
    • Cheque, Cash or Telegraphic Transfer (TT)
      Cheque, cash or TT can be should be deposited and made payable to the following bank account: 

      Bank: HONG LEONG BANK BERHAD
      Account Name: MEGA PACIFIC ENTERPRISE
      Account No.: 29300011305

      Our bank account details will be displayed upon checkout when you choose this method of payment.

      Please inform us via email at contact @MP JEWELS HOUSE or fax to 604-2634472 once payment has been made. Kindly state the following in your email or fax: 
      (1) Your order reference number, 
      (2) Your name and contact number, 
      (3) Payment amount, 
      (4) Payment method (Cheque, Cash or TT) and 
      (5) Date and time of payment.

      Alternatively, you could scan, email or fax a copy of the bank-in slip/payment advice to us. Goods will only be delivered upon clearance of the cheque. 

      We do not accept cash on delivery as delivery is made by courier unless you personally come to collect the good at my shop. Three(3) to five(5)  days are given to complete the payment after the confirmation/verification email has been sent. Your order will be automatically cancelled after the said period.
  12. What is iPay88?
    MP JEWELS HOUSE accepts credit card payment and online interbank transfer via iPay88 which is a secured online payment gateway (accredited by Bank Negara Malaysia) for your transaction during checkout. 

    For more information, please visit www.iPay88.com
  13. Is it safe to provide my credit card information when making payment?
    Not to worry. Your confidential credit card information will automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. MP JEWELS HOUSE does not store any of your credit card information.
  14. How are the goods delivered to me and what are the charges?
    Goods will be delivered to you via courier.  The delivery charges will automatically be calculated once you purchase the good. 
  15. How long will it take for the products that I have ordered to reach me?
    After you have checkout, we will re-confirm your order within 72 hours either via email or phone. Subject to full receipt of payment, we will proceed with the delivery within 3 working days from the re-confirmation of order. The delivery via courier shall take between 3  to 5 days for delivery within Peninsular Malaysia and between 5 to 7 days for delivery to East Malaysia. Therefore, in normal circumstances, you should receive your products within a week. If you do not receive your products within 14 days, please contact us via email at contact@ edmand.tan@mpjewelshouse.com
  16. Do you store our personal information?
    Yes, we only store your personal information such as name, address, email and phone number so that we can contact you and send you your products. We do not resell your information to any other party.
  17. What is your Return and Refund Policy?
    Please read our Terms & Conditions.